Shipping policy

Our current estimated processing time is: 1-2 business days.

AUSTRALIA WIDE SHIPPING

FREE Local Pick Up for those in the Darwin region from Shop 19/48 Trower Road, Rapid Creek. Select 'Pick up' at checkout.      Free Local Pick Up is by appointment only outside of shop hours. Once your order has been received, you will be contacted directly to arrange a time.

FREE Australian Standard Shipping on orders over $75*. * Up to 4.99kg. 

$12 – Standard: 3-14 working days after dispatch

$15 – Express: 1-7 working days after dispatch

Please note, that we are not open on Public Holidays  

Once parcels are dispatched we are no longer responsible for any transit issues that may arise. It is the purchaser's responsibility to ensure their details are current across all transit apps so that your items are delivered to the correct address. If you are away and don't collect your item resulting in it being returned, please contact Crystal Chronicles as soon as possible and a refund will be arranged less postage. If you would like the item to be re-delivered, you will be required to pay for postage.

Please contact the following couriers based on your order shipping method:
Express and Standard Shipping: AusPost - auspost.com.au

RETURNS & EXCHANGES

Please refer to our Return and Refund Policy. 

CANCELLATIONS

If you wish to cancel your CRYSTAL CHRONICLES order after it has been placed you will incur a $10 cancellation fee. Cancellations are only accepted before the order has been shipped.