Our current estimated processing time is: 1-2 business days. This may increase during sales, Public Holidays/Long Weekends and holiday seasons such as Christmas.
AUSTRALIA WIDE SHIPPING
FREE Australian Standard Shipping on orders over $75*. * Up to 4.99kg.
$12 – Standard: 2-10 business days after dispatch
$15 – Express: 1-5 business days after dispatch
Please note, that we are not open on Public Holidays
LOCAL PICK-UP
FREE Local Pick Up for those in the Darwin region from Shop 19/48 Trower Road, Rapid Creek. Select 'Pick up' at checkout.
Pick up can be anytime during opening hours:
Thursday and Friday 10.30 am - 5.00 pm Saturday 10.00 am - 2.00 pm
Sunday 10.00 am - 1.00 pm.
Collection outside of these hours is by appointment only. Reply to your order confirmation email to arrange a time.
Dispatched Items
Once parcels are dispatched we are no longer responsible for any transit issues that may arise. It is the purchaser's responsibility to ensure their details are current across all transit apps so that your items are delivered to the correct address. If you are away and don't collect your item resulting in it being returned, please contact Crystal Chronicles. If you would like the item to be re-delivered, you will be required to pay for postage.
Please contact the following couriers based on your order shipping method:
Express and Standard Shipping: AusPost - auspost.com.au
RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS
Please refer to our Refund Policy.
CANCELLATIONS
If you wish to cancel your CRYSTAL CHRONICLES order after it has been placed you will incur a $10 cancellation fee. Cancellations are only accepted before the order has been shipped.
